Camera or microphone not working

The device check can't see your camera or hear your microphone? Fix it in a few minutes with these steps.

  1. Allow access. Click the camera icon in your browser's address bar and choose Allow for camera and microphone, then reload the page.
  2. Close other apps that may be using the camera, such as Zoom, Teams or FaceTime.
  3. Pick the right device if you have more than one, for example a headset or an external webcam.
  4. Check your computer's settings. On Windows: Settings → Privacy & security → Camera / Microphone. On a Mac: System Settings → Privacy & Security → Camera / Microphone. Make sure your browser is allowed.
  5. Use an up-to-date browser: the latest Chrome, Edge, Firefox or Safari.
  6. Restart your browser, or try another one or your phone.

If your progress was saved in one browser, switching browsers may start the interview again from the first question. Try to fix the problem in the browser you started in.

Still stuck before the deadline? Reply to the employer's invite email and ask for more time. They can move your deadline in a few clicks.

Last checked against the app on 16 October 2026. Something here doesn’t match what you see? Tell us and we’ll fix it.

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