Privacy Policy
What AsyncView does with personal data — both the data we hold about our own customers and the candidate recordings we process on an employer's behalf.
Last updated 27 July 2026
1. Who we are and what this covers
AsyncView is a tool for running recorded video interviews. This notice explains what we do with personal data across the marketing site and the product.
There are two distinct roles. For our own customers — the people who hold accounts — we are the data controller. For candidates invited to record an interview, the employer running the interview is the controller and we act as their processor, handling data on their instructions. If you are a candidate, start with the employer who invited you; we will support any request they pass on.
2. Data we collect about customers
When you use an account or contact us, we hold:
- Account details: name, work email, company name, role, and a hashed password. We never store passwords in a readable form.
- Billing details: plan, credit usage and invoice history. Card details go directly to our payment provider and never reach our servers.
- Content you create: jobs, interview templates, questions and settings.
- Support and enquiry messages, including anything you send through the contact form on this site.
- Technical data needed to serve the app: a session cookie, and standard server logs such as IP address, browser and timestamps.
3. Data we process on behalf of employers
When a customer invites someone to an interview, we process that candidate's name and email address so the invitation can be sent, and the video and audio they record in response to the questions, along with metadata such as when each answer was recorded and how many attempts were used.
We process this only to provide the service to the employer. We do not use candidate recordings for our own purposes, do not use them to train models, and do not sell them or share them for advertising.
4. Why we use it
We use customer data to provide and secure the service, to take payment, to send transactional messages such as password resets and interview invitations, to answer support enquiries, and to comply with our legal obligations.
Our lawful bases are: performing our contract with you; our legitimate interest in keeping the service secure and improving it; consent where you have given it; and compliance with legal obligations. Candidate data is processed on the employer's instructions and on whatever lawful basis they rely upon.
We do not run advertising, and we do not build profiles of you for marketing.
8. International transfers
Our providers may process data outside your country. Where data leaves the UK or EEA we rely on an adequacy decision or on standard contractual clauses with the provider concerned.
9. How long we keep it
Account and billing records are kept for as long as the account is open, and afterwards for as long as tax and accounting rules require.
Candidate recordings and interview records are kept for as long as the employer's account holds them; the employer decides when to delete them, and can ask us to remove them at any point. Invitation links themselves stop working on the expiry date the employer sets.
Server logs are kept for a short operational period and then discarded.
10. Security
Data is transmitted over encrypted connections and stored with access restricted to the account it belongs to. Passwords are hashed. Access to production systems is limited to staff who need it.
No service can promise perfect security. If a breach affects your data we will notify you and the relevant regulator as the law requires.
11. Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to delete it, to restrict or object to its processing, to receive it in a portable form, and to withdraw consent where processing relies on consent.
To exercise any of these against us as controller, write to info@asyncview.com. If your data was submitted as a candidate, we will pass the request to the employer who invited you, since the decision is theirs.
You also have the right to complain to your local data protection authority.
12. Children
The service is not intended for anyone under 16, and we do not knowingly collect their data. If you believe a child has been recorded through the service, contact us and we will remove it.
13. Changes to this notice
We update this notice as the service changes. The date at the top shows the current version, and material changes are announced by email or in the product before they take effect.
14. Contact
Privacy questions, and any request to exercise the rights above, go to info@asyncview.com.