The rules for using AsyncView. Written in plain English, with the legally necessary parts kept as short as we could make them.
Last updated: 3 November 2026
These terms are an agreement between AsyncView, the provider of the AsyncView service (“AsyncView”, “we”, “us”), and the company or organisation that uses AsyncView to run interviews (“you”). You contract with AsyncView for the service. By creating an account or using the service, you agree to these terms on behalf of your organisation and confirm you’re authorised to do so; continuing to use the service after a change means you accept the changed terms.
AsyncView is a business tool. It is not intended for personal or household use.
Keep sign-in details secure and tell us straight away if you think your account has been accessed without permission. You’re responsible for everything done under your account, and for making sure the people you add as users are allowed to see candidate data.
You decide who to invite, which questions to ask and how answers are used. Because hiring and privacy laws differ between countries, you’re responsible for complying with the laws that apply where you hire, including to:
For candidate data and the content you add, you are the controller and AsyncView acts as your processor: we use that data only to provide the service to you and as described in our Privacy policy. We don’t sell it, use it for advertising, or use it to train AI models. If you need a data processing agreement, email info@asyncview.com.
Don’t use the service to:
The Free plan lets a company create up to 5 interviews in total, with every interview and review feature included; custom branding (your logo and colour) needs a paid plan. Paid plans, their prices and what they include are listed on our Pricing page, which forms part of these terms. We may change prices for future billing periods; we’ll tell you by email at least 30 days before a price change affects you, and you can cancel before it takes effect.
Paid plans are monthly subscriptions. Each plan includes a number of interviews per billing month, shown on the Pricing page; unused interviews don’t carry over. Your plan renews automatically at the end of each month, and your payment method is charged at the start of each month, until you cancel. You can cancel at any time from the app or by emailing info@asyncview.com; you keep the paid plan until the end of the month you’ve paid for, and you aren’t charged again. Prices are quoted in USD and exclude tax; any VAT, GST or sales tax that applies in your billing country is shown at checkout and added to your payment.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle.com Market Limited (and, for some countries, Paddle.com Inc.) collects your payment, applies tax, issues your invoice and handles payment queries under its own terms (paddle.com/legal) and privacy policy. By buying a paid plan you also accept Paddle’s buyer terms.
Refunds are described in our Refund policy, which forms part of these terms: in short, a refund within 14 days of your first payment on request, for the unused share if you’ve used a quarter or less of the month’s interviews and not at all if you’ve used more, no refund or credit when you change plan, plus refunds of renewal payments where something has gone wrong on our side or the law gives you the right to one.
If a payment fails, we’ll let you know and retry. While a payment is overdue, and if it still can’t be collected, you can’t create new interviews, but nothing you’ve created is deleted and your team can keep reviewing. Subscribing again restores your plan.
You keep all rights to your content, including your questions, job details and your candidates’ recordings. You give us permission to store and process it only as needed to run the service for you.
We keep all rights to the AsyncView software, design and brand. If you send us feedback or ideas, we may use them without any obligation to you.
We work to keep the service reliable and secure, but we don’t guarantee it will always be available or error-free. We may improve or change features over time. If we remove a feature you rely on, we’ll try to give you reasonable notice.
You can stop using the service at any time. To close your account and have your data deleted, email info@asyncview.com.
We may suspend or close an account that materially breaks these terms, breaks them repeatedly, has an unpaid subscription we couldn’t collect, puts the service or other users at risk through fraud or a security threat, or where the law requires us to. Where it’s reasonable, we’ll tell you first and give you a chance to fix the problem.
The service is provided “as is” and “as available”. To the extent the law allows, we make no other promises, including that it will fit a particular purpose. AsyncView helps your team collect and review interview answers; hiring decisions are always yours.
To the extent the law allows, neither side is liable to the other for indirect or consequential losses, such as lost profits, revenue or data, and our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100.
Nothing in these terms limits liability that can’t be limited by law, such as liability for fraud.
You agree to cover our reasonable costs if a third party, including a candidate, brings a claim against us because of the content you upload, the way you use candidate data, or your hiring decisions.
If you have a problem, email info@asyncview.com first. We’ll try in good faith to resolve it with you within 30 days before either side starts formal proceedings.
These terms are governed by the laws of the country in which AsyncView is operated, and its courts have jurisdiction over any dispute that can’t be resolved informally. This doesn’t take away any protection you have under the mandatory laws of your own country.
We may update these terms as the service grows. We’ll tell you by email or in the app at least 14 days before a material change takes effect. If you keep using the service after that, the new terms apply; if you don’t agree, you can close your account.
These terms, the Privacy policy, the Refund policy and the Pricing page are the whole agreement between us about the service. If any part is found unenforceable, the rest still applies. Not enforcing a right straight away doesn’t mean we’ve given it up. You may not transfer this agreement without our consent; we may transfer it as part of a merger or sale of the business.
Questions about these terms? Email info@asyncview.com.
Email info@asyncview.com or use the contact page.
