These terms govern your use of AsyncView. Please read them — they cover how accounts and interview credits work, what you may and may not do with the service, and where responsibility sits when you record candidates.
Last updated 27 July 2026
These terms are an agreement between AsyncView ("we", "us") and the organisation or person using the service ("you"). Creating an account, or using the service in any way, means you accept them.
If you are accepting on behalf of an employer, you confirm that you are authorised to bind that organisation. Where a separately signed agreement exists between us, that agreement takes precedence over anything here that conflicts with it.
You must be at least 18 and capable of entering a binding contract. The service is sold for use by employers and recruiters screening candidates, not for personal or household purposes.
You are responsible for everything that happens under your account, including keeping passwords private and removing team members who no longer need access. Tell us promptly if you believe an account has been compromised.
An account belongs to a company workspace. You may add as many team members as your plan allows, and you decide what each of them can see through the roles available in the product.
Information you enter — jobs, questions, candidate names and email addresses — must be accurate and lawful for you to hold. You may not use another organisation's data without their permission.
Paid plans are billed monthly in advance through our payment provider. Each plan includes a number of interview credits; one credit covers one candidate interview from invitation through recording to review. Credits refresh at the start of each billing cycle and do not carry over.
Prices are exclusive of any taxes or duties, which are added where applicable. You authorise us to charge your chosen payment method on each renewal until you cancel.
If a payment fails we may suspend the ability to invite new candidates while keeping your existing data available. Repeated failure over an extended period may lead to termination under section 6.
New accounts receive a fixed number of interview credits at no cost and with no payment method required. Trial credits do not expire, but they are not replenished and have no cash value.
We may change what the trial includes for new accounts at any time. Doing so does not affect credits already granted to yours.
You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current cycle: you keep the plan and its credits until then, and we do not refund part-used cycles except where the law requires it.
We may suspend or close an account that breaches these terms, that is used unlawfully, or that puts the service or other customers at risk. Where circumstances allow we will warn you first and give you a chance to put things right.
After termination we keep your data for a limited period so the account can be restored if it was closed in error, then delete it. You can ask us to delete it sooner.
You agree not to use the service to do any of the following:
For candidate data you are the data controller and we are your processor: you decide who is invited, what they are asked, and how long the results are kept. You are responsible for having a lawful basis to invite each candidate and to record them, and for telling them how their recording will be used and who will see it.
You must handle candidate requests — access, correction, deletion — yourself, since it is your relationship with them. We will help where a request requires action on our side.
Recording rules vary by country. Where consent or notice is required before a candidate is recorded, obtaining it is your responsibility.
Your questions, templates, recordings and other content remain yours. You grant us only the licence needed to run the service: to store, transmit, encode and display that content to the people in your account.
We do not use your content or your candidates' recordings to train machine-learning models, and we do not sell it.
We aim to keep the service available and to give notice of planned maintenance, but we do not promise uninterrupted access unless a separate agreement says otherwise.
We may add, change or withdraw features. Where a change materially reduces what a paid plan offers, we will tell you before it takes effect, and you may cancel if you do not want to continue.
We may change prices. Changes apply from your next billing cycle after we tell you, never retroactively.
The service depends on third parties for video, storage, payments and email. Their availability is outside our control, and interruptions on their side may interrupt the service.
Where you connect the service to a tool of your own, your use of that tool is governed by its own terms, not by these.
The service, its software, design and branding belong to us. These terms grant you a limited, non-exclusive, non-transferable right to use AsyncView for the duration of your subscription, and nothing more.
Feedback you send us is welcome and may be used without obligation or payment to you.
The service is provided as it stands. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
The service supports hiring decisions; it does not make them. You remain responsible for the decisions you take and for their compliance with employment law.
To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data.
Our total liability arising out of the service in any twelve-month period is limited to the fees you paid us in that period.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
You agree to cover claims brought against us that arise from your use of the service in breach of these terms, from content you upload, or from your handling of candidate data.
We may update these terms. If a change is material we will give notice by email or in the product before it takes effect. Continuing to use the service after that means you accept the updated terms.
Questions about these terms go to info@asyncview.com, and we answer within one working day.
