Refund policy

We'd rather you paid for AsyncView only while it's useful to you. This policy explains when you can get your money back and how to ask.

The Free plan

The Free plan costs nothing and needs no card, so there is nothing to refund. It includes every feature and up to 5 interviews, which is the best way to find out whether AsyncView suits your team before you pay.

Your first payment: 14-day refund

If you buy a paid plan and it isn’t right for you, email info@asyncview.com within 14 days of your first payment. You don’t need to give a reason, though we’d love to hear one.

How much we refund depends on how much of the plan you’ve used, because every answer a candidate has recorded has already been delivered to you:

• a full refund if you’ve created no more than a quarter of your plan’s monthly interviews, which is 10 on Starter and 30 on Business;
• otherwise, a refund of the unused share of the month, worked out from the interviews you’ve created. For example, using 30 of Starter’s 40 interviews means a quarter of the payment back; and
• once refunded, your account returns to the Free plan and keeps everything you’ve created, within the Free plan’s limits.

Once per company

The first-payment refund applies once per company, to the first payment on your first paid plan.

Renewals and later payments

Because you can cancel at any time before a renewal and keep the plan until the month ends, monthly renewal payments, upgrades and later subscriptions are refundable in the following cases rather than on request:

• you were charged twice, or charged after cancelling;
• the service was unavailable or broken for a significant part of the month and we couldn’t put it right; or
• the law of your country gives you a right to one.

Cancelling

You can cancel at any time from your billing settings in the app or by emailing info@asyncview.com. Cancelling stops future charges; your paid plan stays active until the end of the month you’ve already paid for. Cancelling doesn’t delete anything.

How to ask for a refund

Email info@asyncview.com from the address on your account, with your company name and the invoice number or payment date. We reply within one working day and, where this policy applies, approve the refund straight away.

Payments are collected by Paddle, our merchant of record, and refunds are issued by Paddle to the payment method you used. You can also contact Paddle directly at paddle.net; Paddle will check with us and apply this policy. Refunds usually reach your account within 5–10 working days of approval, depending on your bank.

Taxes and currency

A refund includes any tax charged on the payment. It is issued in the currency you paid in, for the amount you paid; any difference caused by exchange rates or bank fees between the payment and the refund is outside our control.

Changes to this policy

If we change this policy, the version in force on the date of your payment applies to that payment. We’ll change the date at the top when we update it.

Contact

Questions about refunds or billing? Email info@asyncview.com.