Everything is under Settings → Billing. Anyone on your team can manage billing, not only the Admin.
| To… | Click | What happens |
|---|---|---|
| Start a paid plan | Get Starter or Get Business | Pay by card; the allowance starts now |
| Upgrade | Upgrade to Business | Charged the full price today; unused Starter interviews carry into your first Business month |
| Downgrade | Downgrade to Starter | Takes effect at renewal. Keep Business undoes it |
| Cancel | Cancel plan | Runs to the end of the period you've paid for. Resume plan undoes it |
| Change card | Update payment method | Used from the next payment |
Your invoices are listed under Invoices on the same page. Payments are handled by Paddle, our merchant of record, so the charge on your statement comes from Paddle.
When a plan ends or a payment fails
You'll see Your plan has ended (Choose a plan) or Your payment failed (Update payment). Until it's sorted, you can't create new interviews, but nothing is deleted and your team can keep reviewing.